Elements of HASS

Little girl with dog

HASS is committed to community collaboration to reimagine the role of animal services.

Human Animal Support Services is based on elements that each partner organization will implement in their communities. HASS provides policies, tools and training to create meaningful change, reducing intake and housing most pets in homes, not kennels. Throughout the COVID-19 pandemic, caring people across the US and throughout the world have enthusiastically adopted, fostered, donated, fed and otherwise cared for animals in need. In this time of tremendous uncertainty, HASS provides a path forward. HASS aims to create critical engagement among animal welfare organizations to build a system to better address the modern needs of communities when it comes to animal services.

The Elements of HASS

Lost Pet Reunification

Lost Pet Reunification

The organization operates a comprehensive lost pet reunification service to successfully get most roaming pets home without them having to enter the shelter system.
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Pet Support Services

Pet Support Services

Pet owners can access pet support services, including housing, medical and behavioral support, as well as food and supplies, to help keep the human-animal family together.
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Supported Self-Rehoming

Supported Self-Rehoming

Pet owners who can no longer keep their pets are given the tools to safely and quickly rehome their own pets with ongoing support from shelter staff or volunteers.
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Intake-To-Placement

Intake-To-Placement

Pets physically entering the shelter have outcome pathways identified before or at the time of intake, so in-shelter length of stay is drastically reduced.
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Role of the Shelter

Role of the Shelter

The core functions of the physical shelter are to provide emergency medical care and short term housing for pets with urgent needs and to ensure public safety and public health priorities are met.

Field Services and Public Safety

Field Services and Public Safety

Animal control and field services protect public health and safety, enforce animal cruelty and neglect laws, and aim to address the root causes of animal problems. They provide support, information, access to care and resources to the community.
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Community Partnerships

Community Partnerships

Human social services agencies, veterinary practices, rescue groups and other community partners work closely with the animal services organization, treating people and animals as a family unit.
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The Foster-Centric Model

The Foster-Centric Model

The majority of pets who enter the shelter system are placed in foster homes within hours or days of arrival and foster pets are adopted directly from their foster homes.
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Remote Customer Service

Remote Customer Service

Customers can reach the organization quickly and easily using remote technologies like text, phone and web chats.
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Case Management

Case Management

Animal services personnel serve as trained case managers, helping people keep their pets; providing resources and support to struggling pet owners; and assisting owners who need to rehome their pets, and helping people find missing or lost pets.
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Volunteer Integration

Volunteer Integration

Volunteers are engaged in every area of operations and play a key role in implementation and creation of HASS.
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Get Involved with HASS

Do you want to make sustainable change for pets and the people that love them? Join our movement.