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Human Animal Support Services (HASS) Announces Highly-Anticipated Launch of the HASS Playbook

A holistic guide to implementing the HASS pathways, designed to support animal welfare professionals in the industry’s call for systemic change.

Implement the HASS Model

Pet Support Services
Lost Pet Reunification
Supported Self-Rehoming
Intake-to-Placement

Pet Support Services
Lost Pet Reunification
Supported Self-Rehoming
Intake-to-Placement

Digital Tools

HASS Budget Calculator
HASS Eviction Calculator
HASS Legislative Tracker
HASS Playbook
pets.findhelp.com

HASS Budget Calculator
HASS Eviction Calculator
HASS Legislative Tracker
HASS Playbook
pets.findhelp.com

HASS Partners & Pilots

Maddie’s® University Courses
Maddie’s® Pet Forum
Join a Job-Alike
Collaborative Resources

Maddie’s® University Courses
Maddie’s® Pet Forum
Join a Job-Alike
Collaborative Resources

Latest From HASS

Blogs
Webinars
Industry News & Data Insights
Podcast

Blogs
Webinars
Industry News & Data Insights
Podcast

Enter the Resource Center

Foundations Assessment

For the best experience, we recommend taking this assessment on a computer.

<< Playbook Home

Pet Support Services

Lost Pet Reunification

Supported Self-Rehoming

Intake-to-Placement

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FOUNDATIONS: This section highlights the basics of HASS, data collection, organizational culture, marketing and communications, and government communications to help getting started implementing HASS and creating a foundation for sustainable programming within an organization.

If you are unable to complete this quiz at this time, save your session ID so you may resume at a later date. Utilize this template to track in-progress quiz responses.

First and Last Name

Email

Organization

Zip Code / Postal Code

[HASS Implementation]

Is HASS 101 required for staff?

Click here for expanded instructions

Completion of the HASS 101 Course in Maddie's University is required for staff and volunteers

Completion of the HASS 101 Course in Maddie's University is required for staff and volunteers at supervisory-levels

Completion of the HASS 101 Course in Maddie's University is required for staff and volunteers at director-levels

Not yet started

Not applicable to my organization

[HASS Implementation]

Are HASS implementation efforts shared with all staff and volunteers?

Click here for expanded instructions

HASS basics and upcoming program implementations are discussed in meetings including all staff and volunteers; Potential challenges and their solutions are discussed

HASS basics and upcoming program implementations are discussed in director and supervisory level meetings; Potential challenges and their solutions are discussed

HASS basics and upcoming program implementations are discussed in director level meetings; Potential challenges and their solutions are discussed

Not yet started

Not applicable to my organization

[Organizational Culture]

How are organizational changes communicated?

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Major organizational changes are communicated to all staff and volunteers through individualized digital notifications

Major organizational changes are communicated to all staff and volunteers through general or group-based digital notifications

Major organizational changes are communicated to all staff and volunteers through physical notifications

Not yet started

Not applicable to my organization

[Organizational Culture]

What kind of organizational resources are provided to staff and volunteers?

Click here for expanded instructions

Organization provides all staff and volunteers with a handbook and intranet site with organizational details and resources

Organization provides all staff and volunteers with a handbook detailing organizational mission, vision, values, and helpful resources

Organization provides all staff and volunteers basic details about organizational mission, vision, and values

Not yet started

Not applicable to my organization

[Organizational Culture]

Who receives training in trauma-informed care?

Click here for expanded instructions

All staff and volunteers receive training in trauma-informed care

Leadership receives training in trauma-informed care; Training is optional for all staff/volunteers

Leadership receives training in trauma-informed care; Training content is distilled and shared with remaining staff/volunteers

Not yet started

Not applicable to my organization

[Organizational Culture]

Who receives training in compassion fatigue?

Click here for expanded instructions

All staff and volunteers receive training in compassion fatigue

Leadership receives training in compassion fatigue; Training is optional for all staff/volunteers

Leadership receives training in compassion fatigue; Training content is distilled and shared with remaining staff/volunteers

Not yet started

Not applicable to my organization

[Organizational Culture]

What system is in place to receive staff and volunteer feedback?

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Organization provides a formal option for staff and volunteer feedback; A regular cadence is set to share the feedback option with staff and volunteers; Feedback is regularly reviewed, assessed, and responded to.

Organization provides a formal option for staff and volunteer feedback; A regular cadence is set to share the feedback option with staff and volunteers

Organization provides an informal option for staff and volunteer feedback

Not yet started

Not applicable to my organization

[Data]

What system is used to track organizational data?

Click here for expanded instructions

Animal shelter software is utilized for record keeping and case management; Case management software is utilized for record keeping if animal shelter software is insufficient

Animal shelter software is utilized for record keeping.

A data tracking system, stored in paper records or spreadsheets, is utilized for record keeping

Not yet started

Not applicable to my organization

[Data]

What type of data is the organization tracking?

Click here for expanded instructions

The organization tracks basic data for pets in care, lost and found reports, foster movement, volunteer hours, supported self-rehoming data, enters microchip information for each pet in care, and tracks people and pets served through pet support/case management services

The organization tracks basic data for pets in care, lost and found reports, foster movement, volunteer hours, and enters microchip information for each animal in care

The organization tracks basic data for pets in care

Not yet started

Not applicable to my organization

[Data]

Are organizational data entry processes created and maintained?

Click here for expanded instructions

Data entry standard operating procedures (SOPs) are written for 100% of programs/department operations; Data entry procedures are reviewed and updated yearly by organizational leadership to reflect operations and best practices

Data entry standard operating procedures (SOPs) are written for up to 50% of programs/department operations and up-to-date

Data entry standard operating procedures (SOPs) are written for up to 25% of programs/department operations and up-to-date

Not yet started

Not applicable to my organization

[Data]

Are staff/volunteers trained on data entry best practices?

Click here for expanded instructions

Staff and volunteers receive required formal ongoing training specific to data entry best practices. Training participation is formally documented.

Staff and volunteers receive formal training specific to data entry best practices. Training participation is not formally documented.

Staff and volunteers are trained using software tutorials and shadowing team members. Training is not formally documented.

Not yet started

Not applicable to my organization

[Data]

How frequently does leadership audit animal-level data?

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Leadership audits animal-level data monthly. Results are tracked and feedback is documented for ongoing opportunities for improvement.

Leadership audits animal-level data quarterly. Results are tracked and feedback is documented for ongoing opportunities for improvement.

Leadership audits animal-level data yearly. Results are tracked and feedback is documented for ongoing opportunities for improvement.

Not yet started

Not applicable to my organization

[Data]

What informs the organization's KPI creation?

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S.M.A.R.T. KPIs are created based on data-driven analysis and compliance with grant, legal, or budget requirements

Organizational KPIs are created based on data-driven analysis and compliance with grant, legal, or budget requirements

Organizational KPIs are created based on compliance with grant, legal, or budget requirements

Not yet started

Not applicable to my organization

[Data]

How frequently are KPIs and data shared internally?

Click here for expanded instructions

Data and KPIs are communicated with all staff and volunteers monthly

Data and KPIs are communicated with all staff quarterly

Data and KPIs are communicated with all staff annually

Not yet started

Not applicable to my organization

[Data]

How are KPIs and data shared externally?

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Data and KPIs are published in monthly reports and available to view on a website or other public-facing page

Data and KPIs are published in annual reports and available to view on a website or other public-facing page

Data and KPIs are shared for mandatory reporting; May include grants, budgeting, and complying with legal requirements.

Not yet started

Not applicable to my organization

[Marketing and Communications]

Does the organization have an accessible marketing and communications channel?

Click here for expanded instructions

There is at least one marketing and communications channel that is accessible to their community.

Not yet started

Not applicable to my organization

[Marketing and Communications]

Is data tracked and standardized for marketing and communications efforts?

Click here for expanded instructions

Organization tracks advanced marketing and communications metrics

Organization tracks intermediate marketing and communications metrics

Organization tracks basic marketing and communications metrics

Not yet started

Not applicable to my organization

[Marketing and Communications]

Who is responsible for marketing and communications at the organization?

Click here for expanded instructions

Organization has at least one dedicated marketing and communications staff member

Organization has at least one dedicated marketing and communications volunteer or part-time staff member

Marketing and communication tasks are completed by individuals from various departments; There is no dedicated marketing and communications volunteer or staff member

Not yet started

Not applicable to my organization

[Marketing and Communications]

Who maintains the marketing and communications channels?

Click here for expanded instructions

Marketing and communications channels are maintained internally by the organization

Marketing and communications channels are maintained both internally and externally

Marketing and communications channels are maintained by an external individual or group

Not yet started

Not applicable to my organization

[Marketing and Communications]

How are crisis response communications handled?

Click here for expanded instructions

Organization has a crisis response point of contact, communications channel, and crisis response templates; Executive leadership have completed a crisis communications training

Organization has a communication channel and point of contact determined to handle crisis response needs; Organization has crisis response templates

Organization has a communication channel and point of contact determined to handle crisis response needs

Not yet started

Not applicable to my organization

[Marketing and Communications]

Does the organization have a point of contact with local media?

Click here for expanded instructions

Organization has identified and has existing relationships with more than five local broadcast and print media

Organization has identified and has existing relationship with at least one local media contact

Organization has identified local news stations, print publications and/or reporter contacts they would like to engage with to share ongoing pet support initiatives

Not yet started

Not applicable to my organization

[Marketing and Communications]

How are marketing and communication efforts established?

Click here for expanded instructions

Marketing and communication efforts are determined and executed based on an existing brand strategy that aligns with organizational mission and current community needs

Marketing and communication efforts are determined and executed based on an existing brand strategy that aligns with organizational mission

Marketing and communication efforts are determined and promoted on an as-needed basis based on current organizational needs

Not yet started

Not applicable to my organization

[Marketing and Communications]

Does the organization have clearly defined audiences?

Click here for expanded instructions

Organization has multiple clearly defined audiences for external communications

Organization has one clearly defined audience for external communications

Organization does not have clearly defined audience; Marketing and communication efforts are determined and promoted on an as-needed basis based on current organizational needs

Not yet started

Not applicable to my organization

[Government Body Communications]

Has the organization established contact with city/municipal liaisons?

Click here for expanded instructions

Organization has connected with more than one city/municipal liaisons and established a plan for recurring contact with them

Organization has connected with at least one city/municipal liaison and established a plan for recurring contact with them

Organization has identified appropriate city/municipal liaisons; Organization has initiated first contact

Not yet started

Not applicable to my organization

[Government Body Communications]

Does the organization offer facility tours to elected officials?

Click here for expanded instructions

Organization has successfully hosted a facility tour for at least one elected official; Organization has created a protocol outlining offers for ongoing tours of the facility to local elected officials after major changes have been made

Organization has successfully hosted a facility tour for at least one elected official

Organization has offered a tour of the facility to local elected officials

Not yet started

Not applicable to my organization

[Government Body Communications]

Does the organization collect and share organizational successes?

Click here for expanded instructions

Organization collects examples of organizational success; Organization shares successes internally, with key stakeholders, and with the public and legislators as a one-pager

Organization collects examples of organizational success; Organization shares successes internally and with key stakeholders

Organization collects examples of organizational success; Organization shares successes internally

Not yet started

Not applicable to my organization

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Education & Implementation
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Education & Implementation
Resource Center
Who We Are
Contact Us

HASS is a project of Austin Pets Alive!

Project Made Possible #ThanksToMaddie

Education & Implementation
Resource Center
Who We Are
Contact Us

Education & Implementation
Resource Center
Who We Are
Contact Us

HASS is a project of Austin Pets Alive!

Project Made Possible By:

Education & Implementation
Resource Center
Who We Are
Contact Us

Education & Implementation
Resource Center
Who We Are
Contact Us

HASS is a project of Austin Pets Alive!

Project Made Possible #ThankstoMaddie

Education & Implementation
Resource Center
Who We Are
Contact Us

Education & Implementation
Resource Center
Who We Are
Contact Us

HASS is a project of Austin Pets Alive!

Project Made Possible By:

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