Are pet resource requests accessible digitally?
Are pet intake or resource request resources available in multiple languages?
Are eligible pets at the organization visible in person and digitally?
Does the organization offer non-urgent pet intake appointment scheduling?
Are barriers removed from pet interest forms?
Does the organization have an adopter-on-deck list?
Does the organization have a foster program?
Does the organization have a foster-on-deck list?
Does the organization have an intake-to-placement protocol?
Does the organization have a clear definition of emergency vs. non-emergency intake?
Does the organization have a matchmaking process in place?
Can pets leave the organization the same-day they have a confirmed pathway?
Does the organization utilize a case management approach to determine adopter eligibility?
Does the organization proactively create case files for potentially incoming pets?
Who at the organization completes intake-to-placement management?
Who at the organization completes foster tasks?
Who at the organization completes case management for intake-to-placement tasks?
Which personnel are trained in case management?
Does the organization utilize a case management approach to determine foster eligibility?
What intake-to-placement goals has the organization set?
How frequently are pet placement topics marketed?
How does the organization utilize media to highlight pet placement options?
Field Services
What pet history information do Field Services Officers collect?
Field Services
Do Field Services Officers assist with pet pathway planning?
Field Services
Do Field Services Officers participate in adoption events?